Return & Refund Policy

Last Updated: January 2, 2026

At Aventrixes, customer satisfaction is a top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review the return and refund terms below carefully.

Return Eligibility & Timeframe

You may request a return within 30 days from the date your order is delivered. Any return requests submitted after this 30-day period will not be eligible for a refund or exchange.

To qualify for a return, items must meet all of the following conditions:

  • Unused, unwashed, and in the same condition as received

  • Returned in original manufacturer packaging

  • Accompanied by a valid order number or proof of purchase

Non-Returnable & Final Sale Items

The following items are non-returnable and non-refundable, except where required by law or if received damaged or defective:

  • Perishable goods (such as food or flowers)

  • Intimate or sanitary products

  • Hazardous materials or flammable liquids

  • Gift cards

  • Downloadable or digital products

  • Personalized or custom-made items

  • Items marked as “Sale” or “Clearance” at the time of purchase

How to Request a Return

To initiate a return, please contact us at info@aventrixes.com with the following information:

  • Order number

  • Reason for the return

Please do not send items back without prior return authorization. Unauthorized returns may not be accepted.

Once your request is approved, you will receive detailed return instructions, including the authorized return address.

Return Shipping

  • Customers are responsible for return shipping costs

  • Original shipping charges are non-refundable

  • We strongly recommend using a trackable shipping service, as Aventrixes is not responsible for items lost during return transit

Refund Process

Once we receive and inspect the returned item, we will notify you via email of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method (including PayPal)

  • Refunds are processed within 5–10 business days after approval

  • No restocking fees are charged for items returned in original condition

Please note that processing times may vary depending on your payment provider.

Exchanges

Exchanges are only offered in the following cases:

  • Item arrived damaged

  • Item is defective

  • Incorrect item was received

To request an exchange, please email clear photos of the issue, along with your order number, to info@aventrixes.com. Our support team will review and assist you promptly.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your payment account again

  2. Contact your payment provider or bank, as posting times may vary

  3. If the issue persists, contact us and we will assist further

Contact Information

For all return and refund inquiries, please contact us:

Store Name: Aventrixes
Address:
611 N Irena Ave
Redondo Beach, California, 90277
United States

Email: info@aventrixes.com
Phone: +1 (408) 595-2404
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)